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Shipping and Returns

Shipping

Burlesque Chic offers free shipping in the UK & EU for all orders over £100 and globally for all orders over £150.

For all orders under this threshold and flate rate of £6 for the UK & EU and £13 globally applies.

Purchases of in stock items are posted the next business day after the order is submitted. Burlesque Chic is not liable for damage or loss of purchases by our postage providers. We welcome international orders.

Tracking
All purchases sent have tracking included.

Out of Stock Items
If an item you wish to buy is currently out of stock, please email us. We can let you know when we expect to have more stock.

Returns and Exchanges
We hope that you are absolutely delighted with your purchases, however we understand that sometimes purchases made online can sometimes be not-quite-right. We want you to be happy with your purchases, which is why we offer a straight-forward returns and exchanges policy.

 

1) Goods must be returned within 4 weeks from date of purchase. We extend this period over Christmas - any goods purchased from 15 November may be returned up until 31 January). Please complete the returns section of your invoice and return it to us with the goods to be returned. Please complete the returns section of your invoice and return it to us with the goods to be returned.

 

2) Faulty items may be returned for a full-refund, store credit or exchange. Returns for other reasons (wrong size, change of mind, etc) may be returned for store credit or exchange only

 

3) All goods must be returned in their original condition and in their original packaging. 3) Be sure to try on panties over your own lingerie as we will not accept any returns that are worn or soiled.

 

4) We recommend that you send by registered post (or other postal service that offers tracking) and retain proof of posting, as we cannot accept responsibility for goods lost or damaged by postal providers in transit.

 

5) Please allow approximately one week after we receive the goods for the return/exchange to be processed.
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