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FAQs

What brands do you stock?
We scour the globe looking for new, exciting designers of well-made, gorgeous lingerie. Currently, we are the proud stockists of Playful Promises, Tutti Rouge, Pompadour Couture Lingerie, Betty Blue's Loungerie and Stern Tights.

Do I need to set up an account?
You do not need to set up an account in order to make purchases on the website. However, by creating an account you will be able to shop faster, be up-to-date on an order's status and keep track of the orders you have previously made.

When will my order ship?
Purchases for in-stock items are generally posted the next business day after the order is submitted. For further information regarding shipping, please refer to our Shipping and Returns page.

What is your returns policy?
Detailed information on our returns policy can be found on our Shipping and Returns page.

What methods of payment do you accept?
We accept payment by Visa, Mastercard and American Express. Burlesque Chic takes security seriously and all credit card payments are processed securely.

What currencies can I make my payment in?
We are an Australian-based business and currently only accept payment in Australian Dollars (AUD). Customers outside Australia may be charged a foreign exchange fee by their banking or credit provider for payments made in Australian Dollars.

How do you send and package orders?
Our products are delicate so we treat them with care. All orders are lovingly wrapped in tissue paper and packed to withstand the rigours of postal service. For further information regarding shipping, please refer to our Shipping and Returns page.

Do you offer a gift wrapping service?
If you're buying for a special someone, gift wrapping is a wonderful touch. For all orders, you have the option of selecting the 'gift wrap' option. Items that are gift wrapped are lovingly wrapped in tissue paper and sealed inside a high-gloss, black gift box finished with a ribbon bow in our signature 'Burlesque Pink'. All gift boxes are made from a high quality corrugated cardboard designed to withstand the rigours of postal service.

What if I forget my password?
If you are trying to log into your account but forget your password, click on the "Forgotten Password" link on the Account Login page. Enter the email address you used to register your account with and a link to reset your password will then be sent to your email address.

What if I wish to amend or cancel my order?
If you wish to amend or cancel your order, please email us.. Please note that orders that have been shipped cannot be amended or cancelled. If you wish to return an order, please refer to our Shippings and Return Page page.
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